Terms of Use

The Platform is designed for use by licensed healthcare professionals and personnel acting under appropriate supervision, who are legally capable of entering binding agreements. By using the Platform, you represent that you meet these requirements and that your use complies with all applicable laws and professional regulations, including those of your provincial licensing body.

Health Assist AI is a clinical workflow and documentation support tool. It assists with patient information gathering and the preparation of draft clinical documentation. It is not a medical device, is not licensed as a medical device by Health Canada, and does not replace clinical training, professional judgment, or the physician-patient relationship.

The Platform does not provide medical advice, diagnosis, treatment recommendations, prescribing guidance, or emergency triage. All clinical decisions remain solely with the licensed healthcare professional. AI-generated content is a draft only and must be reviewed, edited, and approved by the responsible clinician before any clinical use.

The Platform is not designed or intended for use in medical emergencies. If a patient is experiencing a medical emergency, call 911 or direct the patient to the nearest emergency department immediately.

Use of the Platform does not create a physician-patient relationship, fiduciary relationship, or any duty of care between Health Assist AI and any patient. The physician-patient relationship exists solely between the healthcare professional and their patient.

AI-generated outputs may be incomplete, inaccurate, or outdated. Users bear full professional and legal responsibility for reviewing, verifying, and approving all AI-generated content before relying on it for any clinical purpose. Health Assist AI makes no representation that AI outputs are clinically accurate or suitable for any particular patient or situation.

You agree to:

• Provide accurate information when setting up and using the Platform
• Comply with all applicable laws, professional regulations, and privacy legislation (including BC PIPA, PIPEDA, and any applicable provincial health information legislation)
• Obtain valid express consent from patients before initiating an AI-assisted intake session, in accordance with applicable privacy law and CMPA guidance
• Maintain the security of your account credentials and enable multi-factor authentication
• Exercise appropriate professional oversight over all AI-assisted content
• Ensure your clinic’s patient-facing privacy policy discloses that information may be transferred to and processed in the United States (see our Privacy Policy §14)

You must not:

• Use the Platform for any unlawful purpose or in violation of applicable professional regulations
• Input information that you are not authorized to process or that is unrelated to patient care
• Reverse engineer, decompile, or attempt to extract the source code or underlying models of the Platform
• Interfere with or disrupt Platform security, infrastructure, or other users
• Share account credentials or allow unauthorized individuals to access the Platform
• Use the Platform to process sensitive financial information, government identification, or information unrelated to clinical care

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. Health Assist AI acts as a service provider (data processor) under BC PIPA and PIPEDA, and as a Business Associate under HIPAA where applicable. Healthcare organizations retain accountability for the personal health information of their patients.

Patient health information is processed using Microsoft Azure infrastructure. Application infrastructure is hosted in Canada Central. AI and speech processing use Microsoft Azure services in the United States (East US 2). We maintain a Microsoft Data Processing Agreement and HIPAA Business Associate Agreement to ensure comparable protection for cross-border transfers. See Privacy Policy §14 for full details.

The Platform, including all software, algorithms, models, and output templates, is the exclusive property of Health Assist AI. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal lawful clinical purposes in accordance with these Terms. Patient data entered into the Platform remains the property of the patient and the healthcare organization — Health Assist AI claims no ownership over patient PHI.

The Platform integrates with third-party services (including Microsoft Azure) that are governed by their own terms and privacy policies. Health Assist AI is not responsible for the practices of third-party services beyond the contractual obligations we impose on them as sub-processors.

We strive to maintain high platform availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Platform at any time. We will provide reasonable advance notice of material changes to paid subscribers.

We may suspend or terminate your access to the Platform immediately if we determine you have violated these Terms, if required by law, or if your use poses a security or legal risk. Upon termination, patient PHI continues to be retained for the remainder of the configured retention window (default: 3 years from session creation), after which it is automatically and permanently deleted. Sections 3, 5, 10, 14, 15, 16, and 17 survive termination.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY CLINICAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEALTH ASSIST AI’S AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) CAD $100.

IN NO EVENT SHALL HEALTH ASSIST AI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This limitation applies to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless Health Assist AI and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) your clinical or operational use of AI-generated outputs; or (c) your failure to obtain required patient consent or to comply with applicable privacy legislation.

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

We may update these Terms from time to time. Updated Terms will be posted at this URL with a revised effective date. Material changes will be communicated to registered users by email or in-platform notice at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

Health Assist AI respects intellectual property rights and expects users to do the same. If you believe that content on or produced by the Platform infringes your copyright, trademark, or other intellectual property rights, or is defamatory or otherwise unlawful, please notify us using the procedure below.

Designated Agent for IP and Content Complaints:
Manucher Mehraein, Security & Privacy Officer
info@health-assist.org

Copyright Infringement (DMCA / Canadian Copyright Act). To submit a copyright infringement notice, your written notification must include: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the allegedly infringing material and its location on the Platform (URL or sufficient description); (3) your contact information (name, address, telephone, email); (4) a good-faith statement that the use is not authorized by the copyright owner, its agent, or law; (5) a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner; and (6) your physical or electronic signature. Send notices to info@health-assist.org with subject line: COPYRIGHT INFRINGEMENT NOTICE.

Trademark, Defamation, and Other Complaints. Complaints regarding trademark infringement, defamatory content, or privacy violations must identify the specific content at issue, the right alleged to be violated, and your contact information. Send to info@health-assist.org with an appropriate subject line (e.g., TRADEMARK COMPLAINT or DEFAMATION COMPLAINT).

Response. We will acknowledge receipt within 5 business days and provide a substantive response or take appropriate action within 15 business days. Content found to infringe third-party rights will be removed or modified. Content controlled by a healthcare organization customer will be referred to that organization.

Counter-Notification. If your content was removed in response to a copyright notice and you believe the removal was in error, you may submit a counter-notification to info@health-assist.org including: identification of the removed material and its prior location, a statement under penalty of perjury that removal was by mistake or misidentification, your contact information, consent to jurisdiction, and your signature. Upon receipt of a valid counter-notification, we will forward it to the original complainant and may restore the material within 10–14 business days unless a court action is filed.

Repeat Infringers. We will terminate accounts of users found to be repeat infringers of third-party intellectual property rights in appropriate circumstances.

For legal inquiries or questions about these Terms:

Health Assist AI
info@health-assist.org